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  • Home
  • Services
    • Services
    • My Aged Care
    • NDIS Services
  • Gallery
  • About Us
    • Our Story & Values
    • Our Mission
    • Testimonials
  • Contact Us
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Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.


A Return and Refund policy usually consists of:

  • Terms of return (i.e. number of days)
  • State of return (e.g. unworn)
  • Reason for return (e.g. damaged or wrong product)
  • Process for return (i.e. how to initiate a return, how to contact customer service)
  • Process of refund (i.e. terms of refund, duration, payment details)
  • Contact details

TERMS AND CONDITIONS

Leonie’s Caring’s Rostering App

  

Terms and Conditions

Effective Date: 09/01/25

Welcome to Leonie’s Caring’s Rostering App. By accessing or using our App, you agree to comply with the following terms and conditions set forth by Leonie’s Caring ("we," "us," or "our"). These Terms govern the use of the App and the services provided through it. If you do not agree with these Terms, please refrain from using the App.

1. User Eligibility

To use our App, you must be at least 18 years of age and legally capable of entering into a binding contract. By using this App, you confirm that you meet these eligibility requirements.

2. Account Registration

You may be required to create an account in order to access certain features of the App. You agree to provide accurate, current, and complete information during the registration process and keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Use of the App

The App is intended to facilitate the rostering and scheduling of in-home care services provided by Leonie’s Caring. You agree to use the App solely for lawful purposes and in accordance with these Terms. You will not:

  • Use the App in any manner      that could damage, disable, or impair the App's functionality.
  • Engage in fraudulent      activity or provide false information.
  • Attempt to gain unauthorized      access to any features, data, or systems associated with the App.

4. Services Provided

Through the App, Leonie’s Caring provides access to a variety of in-home care services, including but not limited to:

  • Scheduling of caregivers for      in-home care services.
  • Viewing and modifying      schedules for care recipients.
  • Communication features      between caregivers and care coordinators.
  • Notifications and reminders      related to appointments.

Details of the services offered may vary by location and will be outlined upon registration and use.

5. User Responsibilities

As a user of the App, you agree to:

  • Cooperate with caregivers      and staff in the execution of services.
  • Keep all relevant contact      and medical information accurate and up to date.
  • Notify Leonie’s Caring      promptly if there are any issues with scheduled appointments, such as      cancellations or changes.

6. Privacy and Data Protection

Your use of the App is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the App, you consent to the collection and use of your personal information as described in our Privacy Policy.

7. Intellectual Property

All content, features, and functionality available through the App, including but not limited to the design, text, logos, graphics, and software, are owned by Leonie’s Caring or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any content from the App without prior written permission from Leonie’s Caring.

8. Third-Party Links

The App may contain links to third-party websites or services. These links are provided for your convenience, and we do not control or endorse these external resources. We are not responsible for any content, services, or products provided by these third parties.

9. Termination

Leonie’s Caring reserves the right to suspend or terminate your access to the App if we believe that you have violated these Terms. Upon termination, your account and any access to the App will be disabled.

10. Limitation of Liability

To the fullest extent permitted by law, Leonie’s Caring will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the App, including but not limited to loss of data, loss of business, or personal injury. Our total liability will be limited to the amount paid for services provided through the App.

11. Indemnification

You agree to indemnify, defend, and hold harmless Leonie’s Caring, its employees, agents, and affiliates from any claims, liabilities, losses, damages, or expenses arising out of your use of the App, including any violation of these Terms.

12. Changes to Terms

Leonie’s Caring reserves the right to modify or update these Terms at any time. When we make changes, we will post the revised Terms on this page and update the "Effective Date" at the top. You are responsible for reviewing these Terms periodically. Your continued use of the App after any changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

14. Contact Information

For questions or concerns about these Terms or the App, please contact us at:

Leonie’s Caring
49 Timani Rd Bollier QLD 4570

/ PO Box 1554 Noosaville BC 4566

1800491805

brahms@leonies-caring.com.au

Copyright © 2025 Leonie's Caring - All Rights Reserved.

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